HOW TO LET US KNOW IF YOU HAVE FEEDBACK OR A COMPLAINT
If for any reason you are not happy with any aspect of our service we would like to hear from you as soon as possible so we can put things right. Please contact us using one of the following options:
Call free: 0800 187 689
Post: Chief Executive, PO Box 13046, Christchurch 8024
WHAT HAPPENS NEXT?
Once you have told us about your concern we will acknowledge your call, email or letter within three five working days, investigate it and discuss a resolution with you. If we cannot resolve it straight away, or if the issue is of a very complex nature, we will give you an idea of how long it will take us to investigate the issue. Our aim is to get your issue fully resolved within 20 working days.
You may also seek independent advice or assistance from the Disputes Tribunal, the Citizens Advice Bureau, your Community Law Centre or the Office of the Privacy Commissioner (for privacy issues).
By Post – Download the Complaint Form
Online – Complete our Contact Us Form